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Responsibilities
UX design, UI design, Research.
My Role
UX / UI designer
Building security on the web to prevent fraud and protect transactions.
Beverified is an online platform for individuals to verify themselves and their businesses to prevent online fraud and ensure maximum security of every business transaction they carry out
The challenge
Digital Identity verification has always been a problem as many have been scammed and lots of money lost. The digital world needs security and to be sure that every transaction is carried out by a verified individual or business.
Research
Studies show that an average of $1.4 billion dollars is lost yearly due to imposter scams, I conducted a user research interview to understand more about the subject
The goal of the research phase is to
* understand better how people verify themselves to carry out transactions online
* how they protect themselves from scam
From the research, I discovered that
* 3 out of 5 people prefer doing business with people they know.
* Most people only use google search to check for companies online.
* They only carry out business transactions online when that is their only option.
Market/competitive research
I researched to gain insight into how business verification and individual/personal verification are done in Nigeria, this involved examining different platforms to gain insight on how they are solving the identity verification problem. The aim of this research is to understand their process and create an improved design of how to solve the problem.
Having understood how the verification system and companies work in Nigeria, informed my research in finding out the issues with the current verification system and how Beverified can solve such problems. I ran a how might we brainstorm
Key Findings
The process of verification in Nigeria is very tasking and takes a lot of time. An individual looking to hire a company or a staff has to get fully registered and subscribe to the verification company before they get access to the verified persons or companies details, the parties involved in the verification process can’t confirm the identity of the other person.
I had a brainstorming session to generate ideas to solve the problems with the verification pattern, informed by my finding.
How might we make Beverified easier to use without compromising security
Since security is very important and verification information must be protected, I defined the process of verification, and tried to make it easier for registration and uploading the documents for verification seamless, for each verification confirmed, an identification number is attached to the account. This identity number could be searched on a global scale to show if an account is verified or not verified.
The information about the verified account is protected while this search happens, This makes it easy to confirm the individual or an organisation while protecting their document and sensitive pieces of information.
Empathize with the user
Because I was focusing on creating a user-centred product, I designed an empathy map from my research of the users of Beverified.
I moved on to create an information architecture to structure and organise the information on the system and user flows for the system.
Lo fi Wireframes
At this point, I started creating low-fidelity wireframes and this was informed by the results gotten from the research and the brainstorming sessions I had done earlier.
The Global search screen was introduced to help people check if a business or an individual is verified before carrying out a transaction.
Hi-Fidelity Screens
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